I used to swear by Gateway PCs. Recently I purchased two Gateway Laptops thinking that I was getting a wonderful deal through HSN. The first Gateway I purchased worked great at first but two weeks later the "O" key popped out all by itself. Two weeks after that the "P" key popped out all by itself.
I called customer support to learn that I would have to send the PC back to their Texas facility to get it repaired (at my cost). I sent it back and two weeks later I got my laptop back. The keyboard, which was originally illuminated and had controls for sound and Media Player was not working. I had no volume nor media control on the keyboard template nor any function keys to serve as sound level or media controls.
I got back on the phone to attempt to call them. I sent the PC to be repaired just under the wire before the warrantee expired. I received the repair receipt telling me that the repairs were under a 90 day warrantee. I got a recording telling me that I could not speak to tech support because "my pc was no longer under warrantee". I could not speak to a real person. I was referred to the web site where I got the same response from a chat conversation. I was referred to emailing tech support! Urgh!
I am still waiting to get a response from tech support.!
The second Gateway Laptop I puchased from HSN was beautiful, but slow as a snail having dinner! have Norton full suite running and I am very careful about opening emails and other programs.
I haven't even tried to speak to tech support because I figure that I will have to send this other laptop to Texas to get it fixed!!! Urgh!
My next laptop or PC will NOT be a Gateway PC. I think that I will go back to Dell or maybe try HP. I never had an issue with my Dell PCs.
I wrote this blog to get your attention and to make sure that you do not get tangled with a Gateway PC or Laptop when you purchase your next one! What has happened to customer service. I can definitely tell you that Gateway does not care about me nor you! Their customer service sucks!
Manny Sarmiento
http://www.nmx2.com
http://www.linkedin.com/in/mannysarmiento
Social Media Marketing, SEO Search Engine Optimization, Internet Marketing, WordPress Design and more. New Media, New Marketing, Inc. Offers Social Media Marketing, Education and Outsourcing. Featuring 20 Social Media Marketing, SEO and Internet Training Courses.
Buy a Toshiba or a Lenovo, which are more robust and the hardware doesn't degrade with time and use.
ReplyDelete